Cabinet

Are any of the cabinets made of particleboard?
None of our cabinets are made of particle board.
Are the cabinets strong enough to hold granite or concrete?
All of our cabinets lines are more than strong enough to hold granite or concrete.
Are the insides of the cabinets stained to match the face frames and doors?
All of the cabinets are finished inside, but not all of them are the same as the face frame. It would depend on the style of cabinet that you are looking at.
Are the medicine cabinets surface mount or can they be built in?
All of our medicine cabinets are built in.
Are the sides of the cabinets finished?
Yes, the sides of the cabinets are finished to match the face frames and doors.
Do I need end panels?
All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame, you will have to use end panels.
Do I need to hire someone to assemble the cabinets?
Some people do, but most people don’t. It is really simple to assemble them and doesn’t require any experience.
Do I need to use wood glue to assemble the cabinets?
Wood glue is not required to assemble the cabinets, but it also wouldn’t hurt if you added some. We leave that up to the customer
Do I need toe kick?
All of the cabinets and vanities come with a piece of toe kick, but most people like to create a uniform look across the front to hide the seams where the cabinets connect. For that, you will need to buy additional toe kick.
Do the cabinets contain any harmful chemicals?
The manufacturing process has been improved to make sure that our cabinets are as eco-friendly as possible. All of the cabinet lines pass the new emissions standards that have been set by California, which are toughest in the country.
Do the cabinets meet the new California Emissions regulations?
Yes, all of our cabinets meet the new California Emissions regulations.
Do you have end panels for the pantry cabinets?
We do not carry end panels for the pantries, since the sides are finished to match the face frames and doors. You could use decorative false doors on the sides if you wanted to add some detailing to it.
Do you make any other finishes or door styles that are not on your website?
All of the styles and finishes we manufacture are listed on the website.
Do you make pantries in any other depths?
No, we do not. One option for creating a shallow pantry is to stack wall cabinets on top of each other.
Do you offer a warranty on the cabinets?
Yes, we offer a 1 year limited warranty on the cabinets.
Do you sell hardware for the cabinets?
No, we do not sell any knobs and pulls for the cabinets.
How deep are the base cabinets?
All kitchen base cabinets are going to be a standard depth of 24″. All vanity base cabinets are going to be a standard depth of 21”.
How deep are the wall cabinets?
All wall cabinets are the standard depth of 12″, unless otherwise stated.
How hard are the cabinets to put together?
Everyone from the novice DIY’er to the experienced contractor can assemble them. If you have a screw driver, that is all you are going to need.
How high are the vanities?
Vanity heights are going to be a standard height of 34 1/2″ tall.
How high are your base cabinets?
All of our base cabinets are 34.5″ high (standard height). This allows for a 1.5″ top to make 36″
How much space do I need to leave for the blind base cabinet?
For most of the cabinet lines the blind base needs to be installed 3”-6″ away from the wall and will also have a maximum pull. Please review the specific cabinet specifications to be sure you are accounting for the correct amount of space.
If the cabinets come with toe kick, do I still have to buy it?
No, you do not have to buy toe kick unless you want to create a uniform look across the bottom of the cabinets.
What are dovetailed drawers?
Dovetailing is a method of assembly. Some of our cabinet lines come with dovetailed drawers. Traditionally, dovetailing will offer a stronger bond.
What are Ready To Assemble cabinets?
RTA Cabinets are the alternative to high priced, custom and semi-custom kitchen cabinets. They give both homeowners and professionals an affordable way to get a high quality cabinet at an affordable price.
What do I do if my plumbing interferes with the drawers on my vanity?
You could always move the plumbing, but that would most likely require a professional plumber. If you won’t want to hire someone, you can either create a false drawer where the plumbing is interfering by not using the actual drawer box
What grade plywood is used on the cabinets?
The plywood that is used is furniture grade plywood.
What is a decorative false door(BDD or WFD)?
A decorative false door is a cabinet door that is sized to fit the sides of the cabinets, and to create a custom look on the sides.
What is a dishwasher end panel(DWR)?
A dishwasher end panel is used where the dishwasher is going to come at the end of a run of cabinets. It helps to finish off the end, and trim out the dishwasher.
What is a refrigerator panel(RRP)?
A refrigerator panel is used for the sides of a refrigerator to box it in and create a custom, built in look.
What is the depth of the medicine cabinet?
The medicine cabinets are all 6″ deep.
What is the full overlay?
Full overlay doesn’t leave any of the face frame exposed.
What is a cam lock?
There are different types of camlocks, but a camlock is simply an open ended wheel that locks onto a peg or some other mounting device. By turning it like a screw, you create a tight bond.
What type of wood are the cabinets made from?
The majority of our cabinets are made from Maple that is harvested out of China and Russia.
Where are the cabinets manufactured?
The cabinets are all manufactured in China.
Why are the cabinets so much cheaper than name brand cabinets?
There are several factors that lead to the lower price, but it really comes down to eliminating the middle men and giving you a high quality product without the cost of a brand name. Lower overhead, factory direct pricing.
Why do you only sell filler pieces in 3″ and 6″ widths?
While we would like to offer as many different filler sizes as possible, the 3″ and 6″ can be cut down to fill any gap that may be needed to be filled. Anything over 6″ should be added to the cabinet next to it, or bump up the 9″ cabinet.
Will the cabinets come with hardware?
No. All of our kitchen and vanity cabinets are not sold with hardware.

General

Are you open on the weekend?
We are open on Saturdays from 9-3pm CDT.
Do you carry the glass doors?
We offer both mullion doors and open faced doors for our cabinets. Depending on the cabinet line will determine if it comes with glass or does not. For those that do not come with glass it allows you pick your own style of glass rather than the one that comes with it already.
Do you have a low price guarantee?
Yes we do. If you can find a lower price for the same exact cabinets, send us a copy of the quote and the company you got it from. I guarantee we will beat it if it is the same exact product line.
Do you have a retail store with inventory?
We are not an actual retail store. We are open to the public, but we do not have a traditional cash and carry store. All orders must still be ordered ahead of time.
Do you offer any discounts?
We try to keep our prices as low as possible and not play the games of high prices with ridiculously big sales or discounts.
Do you offer installation services?
We do not offer installation services. We are strictly a wholesale distributor.
How do I become a distributor of your cabinets?
To become a distributor, send an email to Info@cabinets.deals.
How do I join your contractor program
To join the contractor program, you can send an email to Info@Cabinets.deals with your full business info, including contractors/builders license number, and your username so that he can set up your account.
Is your warehouse open to the public?
While we are a wholesale business, we are open to the public.
What does the warranty cover?
The warranty covers any manufacturing defects or issues that occur once the cabinets are installed. We are not liable for issues that arise from improper installation or assembly. While it occasionally happens, we very rarely have any issues with the cabinets once they are installed.
What makes Cabinets.deals different than the other companies selling the same cabinets?
Most online companies do not carry an inventory (they actually purchase from us or one of the other half dozen importers). While they may claim to carry a 3 months inventory, they are really just drop shipping product from another location. We carry our own inventory, have a direct link to the factory, and have established ourselves as one of the leaders in the industry.
Where can I see the cabinets on display?
We have a showroom located at our Houston location.
Where do I find out about specials?
Any specials that we offer, we list under the Promotions tab on the website.
Who is the manufacturer?
Our products are manufactured at several plants in China which we have contracted with.
Why is it hard to get someone on the phone?
We recently upgraded our phone system to allow for more calls, more ability to reach a live person, and multiple ways to get in touch with the right department, but with the high volume of calls that we get in a day, we are still not able to get to every call. We appreciate your patience and do everything we can to get back to our customers as fast as possible if we miss their call.
You don’t have some of the accessories that I wanted. Can you make them?
Unfortunately the only items that we can make are the ones that are listed on the website.

Ordering

A cabinet I need is out of stock. Can I still order it now and have it shipped when it comes in?

In some cases, there will be certain items out of stock. If this is the case, we will notify you and let you know when it will be in stock. Then you will have the option to:

  1. Switch the out of stock item(s) to another item that is in stock and ship the order (ex: switch a 15″ drawer base to a regular 15″ base, or a 21×30 wall cabinet to a 18×30 wall cabinet with a 3” filler). If the items being changed result in a higher cost, you would be responsible for the difference and if they are a lesser cost, you would receive a refund for that amount.
  2. Wait until all items are in, then ship complete
  3. Cancel the out of stock item(s)
Can I buy just doors?
Unfortunately we do not sell just doors. The only except to that are the decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.
Can I buy replacement parts?
Unfortunately We do not carry replacement parts. The best thing to do if you break something or need to buy a replacement item is to call customer service.
Can I get samples of the cabinets?
If you want to get a sample cabinet to see how they go together or what the quality of the cabinets is like, the best thing to do is to figure out your layout and order the smallest cabinet that you will need. You can order door samples or browse our photo gallery.
Can I make changes to my order once it is placed?
You can always add or subtract from your order once it is placed, but it may delay your order. If you are adding to the order, in some cases we may not have the cabinet(s) at our Houston facility. Call customer service if you need to make any changes to your order.
Can I pick up my order?
Yes, you can pickup your order from our Houston facility, but you still need to place your order online and you will be contacted once your order is ready.
Can my order be expedited?
While some orders may only take 2-3 days, our average processing time is 4-5 business days and we have to go in the order they are received. We have a high volume of orders coming in each week, so we try to process them as fast as possible.
How do I get ‘holds’ removed from my credit card balance?
Holds can be removed by contacting your bank and letting them know that the charge will not be processed. Sometimes they will require that we confirm it, which we will gladly do. Contact customer service for help with this.
How do I get a copy of my receipt?
You can get a copy of your receipt by logging back into your account.
How long does it take to process an order?
The average processing time is 4-5 business days, but this can change based on volume and when we are shuttling product between warehouses. Since we have two facilities we do not always have all of the cabinets for an order in one location.
I placed an order, but my credit card hasn’t been charged yet. Why?
When an order is placed, we only authorize a transaction. We don’t actually charge it until the order is placed with the manufacturer. Your order will remain as a pending charge until the order is placed with the manufacturer.
If you carry a 3 months supply, why are some cabinets out of stock?
Since it takes several months for product to arrive at our facility, we try to plan/forecast several months ahead. With the continued growth and not having a consistent order pattern, we sometimes run out of certain items in each style, but constantly have containers coming from the factory.
Is there a restocking fee?
Yes, there is a 30% restocking fee.
Is there tax on my order?
If you live in Texas, there is sales tax.
There are multiple pending charges on my credit card. Why?
If you attempted to process your order multiple times, you may see multiple charges pending. This is true for both processing orders and adding/subtracting items from an existing order. Every time an attempt is made to process your credit card, even if it is declined, that money is reserved by your bank. This money is just pending and will be returned to your account in a couple of days.
What if I want to cancel my order and it has already shipped, but I have not received it yet?
If you need to cancel your order that is in transit to you, we would need to contact the freight company to have it returned to the warehouse. You would be responsible for any return shipping fees being charged by the freight company, in addition to the initial shipping charge you paid when placing the order and a 30% restocking fee. Once the order is returned to the warehouse, you will be refunded less the shipping and restocking fees.
What form of payments do you take?
We take Visa, Mastercard, Discover, American Express, Quickpay, and Cash if you are paying at our Houston facility. We currently do not accept personal checks. Please contact customer service to pay with Quickpay.
Why was my credit card declined?
To protect our customers from fraud, we have a high level of security on our merchant services account. A card can be declined for a mismatch in the name/address, daily limit, or a limit on the amount for internet transactions. Normally we are provided with a reason, but in some cases, you will have to contact your credit card company to find out why.
Will you help me with my layout?
Yes! Cabinets.Deals offers a free design service to all of our clients. There are no hidden fees or binding obligations. All you have to do is email us the dimensions or photo of your kitchen and one of our designers will work with you to create your dream kitchen. Designs must be approved and verified by the customer before confirming the purchase. We do not guarantee or take responsibility for any design. All designs are recommendations based on the information that we are given and all information must be submitted in writing, not verbally.
How do I find the status of a back ordered item?
We try to update the status of all backordered items as soon as we know about it. You can log into your account, or give us a call at the office.
How do I find the status of my order?
You can log back into your account and get a full status update.

Shipping, Delivery, & Returns

Can I handle my own shipping?
We work with 3rd party logistics companies, that allow us to get some low rates on shipping. We try to get the best rates possible for our customers, but if you are able to get a better rate, you can certainly handle your own shipping. If you want to handle your own shipping, you will be responsible for creating the paperwork, arranging the pickup, and filing any claims.
Can I request items to be shipped UPS/Fedex to save on shipping?
We do allow customers to waive liability on larger items if you want to ship them UPS/Fedex. We do not encourage it, and UPS/Fedex will not honor a claim if damaged, but you can contact customer service if you are interested in waiving liability to ship it parcel and they will tell you how to proceed.
Do you have your own trucks?
No, we do not. We utilize a network of third party carriers that allow us to ship product cheaper than if we utilized our own trucks.
How do I track a shipment?
Once an order is shipped, you will receive a tracking number. You can track the order on the carriers website, or through your order on our website.
How long do I have to file a claim?
Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.
I am missing an item, what should I do?
It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don’t always go by the packing slip. If something is missing, note it on the delivery receipt and file a claim on the website by logging into your account and opening up your order.
I filed a claim online, but didn’t receive a response. Why?
In some cases, it may take a couple of days for our claims department to research a claim, search for parts, and get you a response. We know that any type of damages can be a burden for our customers, so we try to process them as fast as possible. If you feel that your claim wasn’t received, please contact our claims department and they can give you more information.
My shipment was damaged, what should I do?
If your shipment is damaged, it is very important to note it on the delivery receipt. As soon as you discover the damage, file a claim on the website by logging into your account and noting it on the order.
The box looked fine, but when I opened it up, there was damage. What do I do?
This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately.
The instructions say I need corner brackets for my vanity, but I didn’t receive any. What do I do?
In the past, vanities came with corner brackets. Since they are not needed when installing granite or any solid surface countertops, they really are no longer needed. We do have some if you are installing a laminate top, but if not, they will not be needed since they are not structural.
The shipping rate changed from a month ago. Why?
Our shipping rates are based on real time rates from a network of over a dozen carriers, so rates could fluctuate. We can not guarantee a shipping rate until an order is placed.
What does Roadside delivery include?
Roadside delivery can sometimes be different from carrier to carrier, but it is intended to provide residential delivery to your roadside. Not all trucking companies have a liftgate on their trucks, so some times it will include placement on the ground, other times you will be required to assist the driver in getting the cabinets down off the truck (which is why it is important to have someone there to assist you).
Why can’t some cabinets be shipped UPS/Fedex?
Due to the size, weight, and fragile nature of some of the cabinets, we discourage sending them UPS or Fedex. We have identified the items that they tend to damage more frequently than others, and try not to ship those items unless they are on a pallet.
Why won’t the driver put the cabinets in my house/garage?
We use common carriers for all of our deliveries, not moving companies, which would charge a lot more for the same service. Because of that, the driver is only required to provide roadside delivery.
Can I return an item I received?
Do I need to be there when the shipment arrives?
Do I need to be there when the shipment arrives?
Yes. It is important to have someone available who is also capable of helping unload the cabinets. The order should be fully inspected to ensure that any damages are noted on the delivery receipt.
Do you ship to Canada?
Yes, we do ship to Canada, but we do not factor in duties or taxes.
Do you ship to my state?
We currently ship to all Continental states, Canada, but we are capable of shipping anywhere in the world.
How do I find the closest trucking terminal?
The best way to find the closest trucking terminal is to call customer service.
How long does it take to ship to Canada?
Due to the size of Canada, transit time can vary greatly. On average, it would 5-15 days